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Provider Manual

Provider Manual

CountyCare’s Provider Manual is available to guide providers on all aspects of the plan. The manual is an excellent resource for information on:

  • Member Eligibility
  • Member Benefits
  • Quality Improvement Program
  • Prior Authorization and Utilization Management
  • Rights and Responsibilities for Members and Providers
  • Fraud, Waste and Abuse and Critical Incidents
  • Provider Complaints, Member Grievances and Member Appeals

Managed Care Manual for Medicaid Providers

To obtain a copy of the Illinois Healthcare and Family Service's Managed Care Manual for Medicaid Providers, click here.

Should your particular issue or concern not be addressed in the provider manual, please call Provider Services at 312-864-8200 / 855-444-1661 / 711 TTD/TTY.


  

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