CountyCare - Welcome to the CountyCare Provider Portal

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Welcome to the CountyCare Provider Portal

Starting October 8, 2018 the CountyCare Health Plan utilization management provider portal is moving to an upgraded platform. New features will further enhance your ability to view authorization status and improve ease of submitting new prior authorization requests.

NEW Authorization Portal - Provider Training Materials

Click here to listen to live session webinar about the new authorization portal
Webex Plugin Required. You will be asked to install the Webex plugin if not already installed.

Click here for the live session webinar presentation slides

Click here to access the provider portal user guide


IMPORTANT: Prior Authorization Access Information

For Authorizations submitted PRIOR to 10/8/18, please click HERE
For Authorizations submitted after 10/8/18, or to input a NEW authorization, please click HERE

Frequently Asked Questions

Q: How do I request access to this new system?

A: If you were an active CountyCare UM Portal user within the past 6 months, you should have received an email with your username and temporary password from support@evolenthealth.com. If you need assistance with your username, password, or account status please contact our support team by phone (888) 959-4031 (9am to 8pm) or email support@evolenthealth.com

New users requesting access to the authorization portal will need to complete the registration form:

Click here for the new Authorizations Portal request form. If you have more than 5 users for your practice that would like to register for the new authorization portal, please contact providerservices@countycare.com.

Please note: portal accounts inactive for 90 days will be deactivated


Q: What are the benefits of the new authorization portal?

A: New features available in the new authorization portal include:

  • Ability to request concurrent reviews electronically
  • Add additional clinical documentation after submission
  • Option to save and finish later

Q: Will paper forms still be accepted for prior authorization requests?

A: Yes, please access prior authorization request forms here: http://www.countycare.com/providers/prior-authorizations


Need help?

For assistance related to the new authorization portal including login, adding TINs and NPIs to your accounts, and all other issues please contact our support team by phone (888) 959-4031 (9am to 8pm) or email support@evolenthealth.com

The CountyCare Health Plan provider portal is designed to give you real-time access to valuable information about your CountyCare patients and may eliminate the need to call Provider Services. Please visit our provider portal for the following:

  • Check Member Eligibility
  • Claims Status Search
  • View EOP and payment details
  • Check Prior Authorization Requirements by CPT Code
  • Submit Prior Authorization Requests
  • View Prior Authorization Status

Need a login?

Portal access is available for contracted providers only. If you are not contracted with CountyCare, please contact: CountyCareContracting@cookcountyhhs.org
For New Users
  • You can self-register for the CountyCare Provider Portal using your practice Tax ID Number (TIN).
  • To access online authorizations: please contact ProviderServices@countycare.com or your Provider Services Representative. The “Provider Portal Login” form is required for authorization access only, click here to complete.

Have a login already?

Login to the Provider Portal

For Current Portal Users:

If you already have a username and password for the CountyCare Provider Portal, you DO NOT have to re-register. You will receive an email prior to May 14th with your current username and a link to reset your password.


  

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