Welcome to the CountyCare Provider Portal
Starting October 8, 2018 the CountyCare Health Plan utilization management provider portal is moving to an upgraded platform. New features will further enhance your ability to view authorization status and improve ease of submitting new prior authorization requests.
NEW Authorization Portal - Provider Training Materials
Click here to listen to live session webinar about the new authorization portal
Webex Plugin Required. You will be asked to install the Webex plugin if not already installed.
IMPORTANT: Prior Authorization Access Information
Frequently Asked Questions
Q: How do I request access to this new system?
A: If you were an active CountyCare UM Portal user within the past 6 months, you should have received an email with your username and temporary password from email@example.com. If you need assistance with your username, password, or account status please contact our support team by phone (888) 959-4031 (9am to 8pm) or email firstname.lastname@example.org
New users requesting access to the authorization portal will need to complete the registration form:
Click here for the new Authorizations Portal request form. If you have more than 5 users for your practice that would like to register for the new authorization portal, please contact email@example.com.
Please note: portal accounts inactive for 90 days will be deactivated
Q: What are the benefits of the new authorization portal?
A: New features available in the new authorization portal include:
- Ability to request concurrent reviews electronically
- Add additional clinical documentation after submission
- Option to save and finish later
Q: Will paper forms still be accepted for prior authorization requests?
A: Yes, please access prior authorization request forms here: http://www.countycare.com/providers/prior-authorizations
For assistance related to the new authorization portal including login, adding TINs and NPIs to your accounts, and all other issues please contact our support team by phone (888) 959-4031 (9am to 8pm) or email firstname.lastname@example.org
The CountyCare Health Plan provider portal is designed to give you real-time access to valuable information about your CountyCare patients and may eliminate the need to call Provider Services. Please visit our provider portal for the following:
- Check Member Eligibility
- Claims Status Search
- View EOP and payment details
- Check Prior Authorization Requirements by CPT Code
- Submit Prior Authorization Requests
- View Prior Authorization Status