CountyCare - Welcome to the CountyCare Provider Portal

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Welcome to the CountyCare Provider Portal

Starting October 8, 2018 the CountyCare Health Plan utilization management provider portal is moving to an upgraded platform. New features will further enhance your ability to view authorization status and improve ease of submitting new prior authorization requests.

We will be hosting a series of training webinars to assist providers and their staff, please register for one of the training sessions below.


Note to current CountyCare UM Portal Users: You DO NOT have to re-register for access to the new authorization platform. An email with your username and temporary password will be sent prior to go-live.

Provider Portal Training for NEW Authorizations Portal Launching October 8, 2018

We encourage you to please join us for one of the live sessions listed below.  If you cannot attend a live session a recorded version will be available here after October 2nd.

Thursday, September 20th at 8:00 am - 9:30 am
Monday, September 24th at 3:00 pm - 4:30 pm
Thursday, September 27th at 8:00 am - 9:30 am
Tuesday, October 2nd at 3:00 pm - 4:30 pm


Frequently Asked Questions

 

Q: How do I request access to this new system?

A: Current CountyCare UM Portal users do not have to re-register for access to the new authorization platform.  An email with your username and temporary password will be sent prior to go-live.

New users requesting access to the authorization portal will need to complete the request form (coming soon).

 

Q: What are the benefits of the new authorization portal?

A: New features available in the new authorization portal include:

  • Ability to request concurrent reviews electronically
  • Add additional clinical documentation after submission
  • Additional editing functionality such as ability to extend dates of service
  • Option to save and finish later

The CountyCare Health Plan provider portal is designed to give you real-time access to valuable information about your CountyCare patients and may eliminate the need to call Provider Services. Please visit our provider portal for the following:

  • Check Member Eligibility
  • Claims Status Search
  • View EOP and payment details
  • Check Prior Authorization Requirements by CPT Code
  • Submit Prior Authorization Requests
  • View Prior Authorization Status

Need a login?

Portal access is available for contracted providers only. If you are not contracted with CountyCare, please contact: CountyCareContracting@cookcountyhhs.org
For New Users
  • Starting May 14th you can self-register for the CountyCare Provider Portal using your practice Tax ID Number (TIN).
  • To access online authorizations: please contact ProviderServices@countycare.com or your Provider Services Representative. The “Provider Portal Login” form is required for authorization access only, click here to complete.

Have a login already?

Login to the Provider Portal

For Current Portal Users:

If you already have a username and password for the CountyCare Provider Portal, you DO NOT have to re-register. You will receive an email prior to May 14th with your current username and a link to reset your password.


  

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