CALL US 312-864-8200


Welcome to CountyCare!

CountyCare welcomes Aetna Better Health members. We’re glad you will be joining us on January 1, 2018. We want to make it easy for you to use your new health plan.

CountyCare offers all the benefits you already enjoy - with none of the cost.

Here are important things for you to know:

  • CountyCare covers all Medicaid benefits. CountyCare covers a wide range of health care services, including doctor visits, prescriptions, specialists, vision, dental, transportation and more. CountyCare intends to provide the same benefits you currently have through Aetna Better Health. See everything available to you here.
  • CountyCare will be accepted at hundreds of locations throughout Cook County.We are proud of our large network of health care providers, and we look forward to welcoming the Aetna Better Health network. CountyCare offers quality care at locations near you. You can see our current network here.

Ready to get started? Here is what’s next: 

  1. Your member card will arrive with your Member Welcome Packet after January 1, 2018. Always carry your CountyCare card with you, and show it every time you go to the doctor.
  2. Your member manual will also be in your packet. This will explain exactly what CountyCare covers, and how you can get the most out of your coverage. You can also read it nowto learn about CountyCare benefits and services.
  3. You will also get a welcome call from us, but if you have questions now you can call us at 312-864-8200, option 4.

Other Tips and Resources

  • Getting Medical Care: Find out what kind of care is right for you.
  • Your Medical Team: We are here to support your health and wellness. Get the most from your health plan.
  • Member Resources: Guides, fact sheets and forms that you may need.
  • Get in touch.
    • Member services: 312-864-8200 option 4 / 855-444-1661 (toll-free) / 711 (TDD/TTY).
    • Hearing impaired? Call Illinois Relay 711 and ask the operator to connect you to us at 312-864-8200 or 855-444-1661 (toll-free)
    • 24/7 nurse hotline: 312-864-8200 / 855-444-1661 (toll-free) / 711 (TDD/TTY).

  

©2016 COOK COUNTY HEALTH AND HOSPITALS SYSTEM. ALL RIGHTS RESERVED.