CountyCare - Seeing your Primary Care Provider

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Seeing your Primary Care Provider

Every CountyCare member has a Primary Care Provider (PCP).  Your PCP is your personal doctor.  The name and contact information for your PCP is printed on your member ID card. 

Starting April 1st, we ask that you see only your assigned PCP for primary care or you may be asked to reschedule.

Do you want to change PCPs?  No problem.  We have over 4,500 PCPs in the CountyCare network.  If you’d like to see another PCP, please call us at 312-864-8200 or visit the Member Portal.  If your preferred PCP is listed on your member ID card, you do not need to contact us.

A PCP change requested the 1st – 31st of the current month will be effective the 1st of the following month.  For example, change requests received January 1st – 31st are effective February 1st

If you have any questions, call us at 312-864-8200.

Thank you for being a CountyCare member.

PCP-Member Engagement FAQ’s

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Every CountyCare member has a Primary Care Provider (PCP). Your PCP is your personal doctor. You can see your PCP for all of your routine care and screenings. We ask you to call your PCP first when you are sick, unless it is an emergency. Starting April 1, you will be referred to your assigned PCP’s office if you call to make an appointment with someone other than the PCP listed on your CountyCare member ID card.

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Your PCP’s name and contact information is printed on your member ID card. You can also call CountyCare Member Services (312-864-8200) or log into the CountyCare Member portal to verify your PCP.

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When you see the same provider regularly, he or she will get to know you and your health issues. This is why we ask our members to select a PCP. Your PCP will monitor your overall health and can refer you to specialists when needed.

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If your preferred PCP is listed on your CountyCare member ID card, you do not need to make any changes. If your preferred PCP is not listed on your member ID card, we can help you change PCP. Starting April 1, you will be referred to your assigned PCP’s office if you call to make an appointment with someone other than the PCP listed on your member ID card.

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Your PCP should do all your regular health check-ups and stay up to date on your health. If you have a question or concern about your health, you should ask your PCP. Your PCP helps to coordinate your healthcare and should know about all the doctors you visit. Your PCP can recommend specialized doctors for you to see, if needed.

Women can see a Women’s Healthcare Provider (WHCP) for routine or preventative obstetrics or gynecologic care in addition to their assigned PCP. They can also choose a WHCP to be their Primary Care Provider if they wish.

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In the case of a life threatening emergency, please go to the nearest hospital emergency department. Please follow up afterward with your PCP, who will need to learn about the care provided at the hospital.

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A member can change their PCP at any time. They can:

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A PCP change requested the 1st – 31st of the current month will be effective the 1st of the following month. For example, change requests received January 1st – 31st are effective February 1st.


  

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