Upcoming Events
Redetermination is Here!

Don’t lose your Medicaid benefits!

You haven’t had to renew your Medicaid benefits since the start of the COVID-19 pandemic. Starting this spring, the State of Illinois will begin the annual process of sending redetermination forms to all CountyCare members.

Upcoming Redetermination Events

We can get copies of your Medicaid renewal forms and help you complete them!
No appointments needed! Walk-ins are welcome. Questions? Call 312-864-7333.

CountyCare members, you will either receive renewal Form A or Form B.

If you receive Form A,

no action needs to be taken. You will automatically be re-enrolled in your health plan.

If you receive Form B,

you must fill out and submit the form to keep your CountyCare coverage.

Follow these steps to make sure you’re ready to renew your Medicaid coverage:

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    Make sure the State of Illinois has your current mailing address. Call the HFS hotline at 800-843-6164 or use this web form to update your address.
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    Create an account or visit your existing account on ABE’s Manage My Case website. You can find your redetermination date and complete your redetermination on this website, too.

Earn a $40 reward!

Complete Form B and remain eligible for your CountyCare coverage to receive a $40 reward on your Visa Rewards card.

Redetermination: What to Expect

During your redetermination period, you will need to complete and return your paperwork to confirm you are eligible for Medicaid or SNAP benefits. The State of Illinois will send you a redetermination letter with information and instructions about 30 days before your health coverage expires. Your renewal letter will look like this:

The State of Illinois will send redetermination paperwork to CountyCare members starting in late April of 2023. All members will go through redetermination at some point during the year! CountyCare members have different redetermination dates but will need to complete their redetermination once every year. Members that have SNAP benefits will have to complete their redetermination every six (6) months.

What is redetermination?

Redetermination, or renewal, is the annual process when the State of Illinois confirms if you are eligible to receive Medicaid services. If you also receive SNAP benefits, you have to renew every six months.

Have you moved the last couple of years?

Make sure you update your address with the Illinois Department of Healthcare & Family Services (HFS).

Complete your redetermination one of four ways:

  • Click “Manage My Case” at abe.illinois.gov
  • Call the DHS Call Center at 800-843-6154/866-324-5553 (TTY)
  • Mail the completed form using the return envelope to:
    Central Scanning Office
    P.O. Box 19138
    Springfield, IL 62763
    Or
    Fax: 844-736-3563
  • Drop off your completed paperwork at a DHS Family Community Resource Center. Find a location here.
  • Complete your redetermination one of four ways:

  • Click “Manage My Case” at abe.illinois.gov
  • Mail the completed form using the return envelope to:
    Central Scanning Office
    P.O. Box 19138
    Springfield, IL 62763
    Or Fax: 844-736-3563
  • Call the DHS Call Center at 800-843-6154/866-324-5553 (TTY)
  • Drop off your completed paperwork at a local Illinois Department of Healthcare and Family Services office.
  • Here’s what you need to know to keep your Medicaid coverage.

    Redetermination, or renewal, is the annual process when the state confirms if you are eligible to receive Medicaid. If you also receive SNAP benefits, you have to renew every six months.

    Beginning in late April of 2023, the State of Illinois will send letters each month to people with Medicaid. The state will continue mailing letters each month until all Medicaid members have gone through renewal. It will take about a year to complete redetermination for all Illinois Medicaid enrollees.

    About 30 days before your health coverage expires, you will get a renewal letter in the mail from the Illinois Department of Human Services. The letter will explain if you need to complete paperwork or if you have been renewed for another year. If you receive the Medical Benefits Renewal Form (Form B) in the mail, please complete and return your paperwork as soon as possible. Failure to complete and return the form by the stated due date may result in losing your Medicaid coverage.

    Most Medicaid members go through redetermination. Medicaid members who also get SNAP food benefits may have their health care coverage renewed automatically when they go through the SNAP redetermination process.

    Make sure the state has your correct mailing address so you get your renewal letter in the mail. If you’ve moved in the past three years, please update your mailing address online at www2.illinois.gov/hfs/address or by calling 1-800-843-6154.

    Login or create an account for “Manage My Case” at https://abe.illinois.gov. Your redetermination renewal date will be in the “Benefit Details” section about one month before your due date. If it is time to renew your benefits, you will see a “Renew My Benefits” button on your “Case Summary” page. For assistance creating a “Manage My Case” account, email Customer Support at dhs.abe.questions@illinois.gov.

    Opt-in for text and email alerts through your “Manage My Case” account. You can find the reminder options at “Account Management > Manage your communications preferences.”

    Even if you are late, we urge you to submit your renewal paperwork, as there may be a chance that you can still renew your coverage. However, if you are more than 90 days late, you will need to reapply completely with a new application.

    Call the CountyCare REDE hotline at 312-864-7333 or call Illinois HFS at 1-800-843-6154. You can also message HFS directly online through your “Manage My Case” account.

    Questions about redetermination or keeping your CountyCare healthcare coverage?

    Call the CountyCare REDE Hotline

    312-864-REDE (7333)

    Call the Cook County Health Application Assistance Call Center

    312-864-8200, option 1, 855-444-1661, 711 (TDD/TTY)

    Call the Illinois Department of Human Services

    800-843-6154

    Beware of Scams!
    Illinois will never ask you for money to renew or apply for Medicaid. Report scams to the fraud report website or the Medicaid fraud hotline at 1-844-453-7283/1-844-ILFRAUD
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