CALL US 312-864-8200


Find Your Care Manager

CountyCare members and providers may call 312-864-8200, Options 5 -> 6, to find out who to contact for care coordination. You are also welcome to contact care coordinators directly by following the steps below.

Q: Is the CountyCare member a child with special needs?

If yes call La Rabida’s Care Coordination Line at 773-650-5050 or download and complete this PDF.

If no

Q: Is the CountyCare member receiving Home and Community Based (HCBS waiver) Services?

If yes call Cook County Health & Hospitals System’s Complex Care Coordination (CCC) Unit at 312-864-0200, #2.

If no

You can find the member’s care coordinator by their assigned primary care site/primary care provider (PCP). You can find the member’s assigned PCP by one of the following:

  • Ask the member where they go for care and referencing the table below.
  • Call Member Services 312-864-8200 to request this information (be prepared to provide the following: name, DOB, address, RIN or social security number).

Once you have confirmed the primary care site/primary care provider (PCP), you can call the care manager directly.

Any Primary Care Sites/Primary Care Physicians Not Listed Below
Cook County Health & Hospitals System Complex Care Coordination Unit
312-864-0200, #2

Primary Care Organization
(Medical Home)

Primary Contact

Phone

Secondary Contact

Phone

Alivio Medical Center

Luz Avila

773-650-1216

Lizette Martinez

773-650-1201

Aunt Martha’s

Care Coordination Line

844-346-9977

Lina Ponce

844-346-9977

Chicago Family Health Center

Care Coordination Line

773-364-2305

Kandace Qaiyim

773-768-5000
ext. 1506

Erie Family Health Center

Care Manager Line

312-432-2688

Jocelyn Paramo

312-432-7314

Esperanza Health Centers

Sonia Ayala

773-640-5782

Nathaniel Pena

773-584-6206

Friend Family Health Center

Lori Donnell

773-834-5075

Alpha Baez

773-834-0879

La Rabida Clinic

Kelly Medina

773-363-6700 ext.4425

Pam Northrop

773-256-5957

Lawndale Christian Health Center

Erin Mulholland

872-588-3139

Emily Lupo

872-588-3742

Mt. Sinai Medical Group

Care Coordination Line

773-257-1999

Kim Reams

773-257-2568

PCC Community Wellness

Michelle Claybon

773-378-3347 ext. 4274

Lydia Vazquez

708-386-0845 ext.1068

PrimeCare Community Health

Fran Aguilera

312-491-7267

Arthur Hackett

312-633-5848

Rush MHN Care Management

Kellan Simon

312-563-2777

 

 

Transplant Care Management for MHN ACO

Robin Moss

312-942-4648

Montserrat Lusarreta

312-563-4672


  

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