Protect Yourself and Your Family from Coronavirus (COVID-19)
In this uncertain time, the health and well-being of CountyCare members is our top priority. We have created this page to provide you with the most up-to-date information about COVID-19 and the best way to get needed services during this public health emergency. Please save this page and check back often.
Frequently Asked Questions
- Wash your hands often with soap and water for 20 or more seconds.
- If you don’t have soap and water nearby, you can also use a hand sanitizer. Hand sanitizer should contain at least 60 percent alcohol. Cover your hands & rub them together until dry.
- Avoid touching your eyes, nose or mouth.
- Use your arm or elbow to cover your mouth & nose when you cough or sneeze.
- Stay home except to buy essential supplies.
- Put distance of at least three to six feet between you and other people when in public.
For more details on how to protect yourself and your family visit the Centers for Disease Control’s (CDC) Coronavirus prevention website. If you have additional questions, you can also call the Illinois Department of Public Health (IDPH) at 800-889-3931. Note that this phoneline is experiencing longer than normal hold times due to the COVID-19 crisis.
- If you have fever, a cough or problems breathing call your doctor.
- Do not go to your doctor’s office or the emergency room without calling first. They will tell you where to go to be screened and tested if needed.
- Stay home except for getting medical care.
- Stay away from others. As much as possible, you should stay in a specific room and away from other people in your home. Also, you should use a separate bathroom, if available.
CountyCare will cover all diagnostic testing for in network providers for medically necessary lab tests to diagnose COVID-19. Your CountyCare doctor doesn’t have to ask us for the OK to test for COVID-19.
The first thing you should do is call your doctor. Your doctor will determine whether it is appropriate for you to be tested based on guidance from the Center for Disease Control, including your symptoms and your risk for complications. Do not go to your doctor’s office or the emergency room without calling first.
It is important that you stay home except to get medical care and stay away from others in your home. More details are available on preventing the spread of the virus on the CDC’s website. If you have additional questions, you can also call the Illinois Department of Public Health (IDPH) at 800-889-3931. Note that this phoneline may be experiencing longer than normal hold times due to the COVID-19 crisis.
To limit trips to the pharmacy, you may be eligible for an early drug refill or to receive medicines by mail. The CountyCare Pharmacy Help Desk is available 24 Hours a day, 7 days a week at 1-888-402-1982 to help you access your medications. Many pharmacies are now also offering free medication delivery (including Walgreens, CVS, Jewel-Osco and others).
If you would like to get your medicine by mail from MedImpact's Mail Order Pharmacy please follow the steps outlined here.
CountyCare has developed a resource list for CountyCare members who are experiencing a scarcity in food or other limitations due to the COVID-19 outbreak. The link will provide you a listing of Cook County resources, including food assistance, financial assistance, clothing, and others. This list is not meant to be fully comprehensive of all available community resources, but a starting point for you. We will update this resource sheet as new resources become available.
If you need assistance from your care coordinator, please call us at 312-864-8200 to be connected. Please also call 312-864-8200 with any additional questions about your CountyCare benefits.
Social distancing is increasing the physical space between people to avoid spreading illness. Staying at least six feet away from other people lessens your chances of catching COVID-19. We encourage all members to practice social distancing to stop the spread of coronavirus disease (COVID‐19). Social distancing also includes limiting large groups of people coming together, closing buildings or canceling events
Based on available evidence, children do not appear to be at higher risk for COVID-19 than adults. While some children and infants have been sick with COVID-19, adults make up most of the known cases to date. Although children may not show symptoms of COVID-19 they can be carriers (spread) the virus. Like adults, children with pre-existing health conditions remain at high risk. You can visit the CDC website to learn more about preventing COVID-19 in children.
The COVID-19 situation is changing quickly. For the most up to date information you can visit the Centers for Disease Control’s (CDC) Coronavirus website. If you have additional questions, you can also call the Illinois Department of Public Health (IDPH) at 800-889-3931. Note that this phoneline may be experiencing longer than normal hold times due to the COVID-19 crisis
Yes, all Illinois residents need to comply with the Governor’s executive order. The executive order states all Illinois residents are ordered to stay at home or in their place of residence until further notice. All persons may leave their home only for essential activities. Some essential activities may include things for your health and safety (food or health supplies), outdoor activities (if social distancing is maintained) or to take care of others. The Governor’s order also calls for all businesses that are not considered “essential” be closed. Only essential businesses will remain open. Examples of “essential” businesses include stores that sell food or medicine, gas stations and businesses that provide transportation services, financial institutions, government services, and hardware stores. For a complete listing of essential services and more details on the “Stay at Home” executive order visit the State of Illinois Coronavirus COVID-19 Response website.
Telehealth is a way of seeing your doctor without going to their office. Your visit could be over the telephone or by using an app like Facetime or Zoom. You should call your provider's office to see if telehealth is available and ask them any questions you might have. CountyCare wants to keep you as safe and healthy as possible during the COVID-19 emergency and help prevent the further spread of Coronavirus.